Tollcross Medical Centre

0141 778 2717

Patient rights and responsibilities

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your appointments, inform us of your past illnesses, medication, hospital admissions and any other relevant details.

How You Can Help Us

With Appointments

Please be punctual; this helps other patients as well as the practice. If you cannot keep your appointment please cancel it as soon as possible. Please make a separate appointment if more than one member of your family needs to be seen; if you have several problems to discuss you may be asked to make another appointment. If appointment times are running late please be patient. One day it may be you who needs extra time.

With Visits

Please only ask for a visit if your illness prevents attendance at the surgery or if you have a problem with mobility. Doctors allow time to visit in the middle of the day and early afternoon so please request visits as early in the day as possible (before 10.00am ideally). In busy times visits will be later in the day according to priority. Children, even if they have a fever or a rash can usually be brought safely to the surgery, but whenever possible phone us first to ensure that you are seen promptly.

With Information

Please make sure you know how to get information about results of tests. Some information is highly confidential and can only be given to you (and not a relative or friend).

Our phone lines are very busy in the mornings so please make non-urgent enquiries later in the day. Be prepared to give the staff some details of your problem when you contact us. This enables us to give priority to urgent requests.